Have questions or need a product update?
The mission of the ITEM Technical Services Group is to be an extension of your engineering team. Not only are we available to assist you with using our software, but we can also help you through the reliability, safety and risk modelling processes, start to finish. Whether via telephone, email, instant messenger or webinars, our staff of experienced and interested engineers will go the extra mile to ensure you get the answers you need. With offices in the USA and UK, we easily cover your worldwide support needs.
A database of product questions and answers is available in our Knowledgebase section in the Customer Area. This area also allows existing maintained customers to download the latest versions of our software, and additional documentation.
Maintained customers can log in here:
Customers In North & South America:
Support Request Form | please complete